Refund Policy

Overview

We want you to be completely satisfied with your purchase of MovieEngine. If you experience issues with the plugin or believe the product does not meet the expectations described on our website, you may request a refund under the conditions outlined below.

Refund Eligibility

Refund requests may be submitted within  14 days of the original purchase date. To qualify for a refund, the following conditions must be met:

The plugin does not function as described on the website.

A verified technical issue prevents the plugin from working correctly on a supported WordPress environment.

Our support team has been given the opportunity to help resolve the issue.

Refund Request Process

All payments and licensing for MovieEngine are securely processed through Freemius. Refund requests must be submitted through the same payment system.

To request a refund:

The plugin does not function as described on the website.

A verified technical issue prevents the plugin from working correctly on a supported WordPress environment.

Our support team has been given the opportunity to help resolve the issue.

Once approved, refunds are processed according to the payment provider’s policies.

Non-Refundable Situations

Refunds may not be granted in the following cases:

Change of mind after purchase

Lack of feature knowledge or misunderstanding of product capabilities

Server environments that do not meet WordPress requirements

Requests submitted after the refund period

Once approved, refunds are processed according to the payment provider’s policies.

Policy Updates

We reserve the right to modify this refund policy at any time. Updated policies will always be available on this page.

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